Monday, May 5, 2008

Problems with Code Sector - Direct Folders - Round 2

Wow ... what can I say other than, I'm shocked at the appalling behavior of this company.

In my previous blog post, I explained that this company has been less than responsive in my request for help because the product did not perform properly on Vista. I eventually asked for a refund and they were also non-responsive to that too. After posting that blog I sent a link to the company so they could see the bad publicity their behavior was generating. I received a comment on the blog stating:

"This problem was resolved on March 27, I'm sorry I forgot to let you know. You may download Direct Folders 3.31 or make a refund request at Plimus website".

Hmmm .. it's now May 5 and they "forgot" to inform me of the newer version, despite my repeated attempts to contact them and ask them when the new version was available. That didn't sit right with me so I decided I didn't want software from this company on my machine and I would just ask for a refund (yet again). Here's the reply I just got from them:

Dear Cathy,

Refunded. Next time test software before purchasing.

Best regards, Jeff

Whoa! Someone woke up on the wrong side of the bed!!! I'm shocked at what a snotty reply they sent me. I guess this just confirms that I don't want software from this company on my machine!

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